A leader in banking for small and medium enterprises (SMEs), Boubyan Bank offers one-stop-shop financial solutions for SMEs, from startups to established companies. As part of its Boubyan 2028 strategy, the Kuwait-based bank is focused on digital innovations to better serve this key segment. Abdullah Al-Mejhem, Deputy CEO - Consumer and Private Banking at Boubyan, explains how this emphasis on digital products and services is positioning the bank for even greater success within the SME market.
Global Finance: Can you share the key tenets of your SME strategy and how it aligns with the bank’s overall vision?
Abdullah Al Mejhem: At Boubyan Bank, our SME strategy is built on three key pillars: Customer-Centricity, Digital Innovation, and Financial Empowerment. We aim to simplify financial services, offer tailored solutions, and empower SMEs to thrive. These goals align with Boubyan’s overall vision of delivering excellence in Islamic banking through innovation, focusing on enhancing our clients’ growth potential and long-term success.
GF: With Boubyan Bank’s emphasis on digital transformation, can you elaborate on how technology is reshaping your SME offerings, especially in terms of accessibility and convenience?
AM: Digital transformation is at the heart of our SME offerings. We leverage technology to provide seamless access to financial tools, from 24/7 online account management to advances in digital payment solutions. Boubyan is the first bank in Kuwait to introduce Payout, an API-powered bulk transfer solution that integrates seamlessly with business systems, enabling instant payments with a single click. We’ve also launched eRent, the first of its kind in Kuwait and the Middle East, offering a fully integrated real estate management system within our online banking platform. eRent streamlines property management and rental payments, saving businesses’ time and resources while transforming the real estate sector.
Advanced data analytics and automation also ensure tailored, efficient, and accessible solutions, helping SME clients save time and focus on growth.
GF: Boubyan Bank has positioned itself as a one-stop shop for SMEs. What specific tools, advisory services, or unique offerings set you apart from competitors in the region?
AM: Boubyan offers SMEs a full suite of services, including business financing, payroll solutions, a B2B marketplace, and specialized advisory services. One example of our core service is ePay, which has received global recognition as one of the world’s best SME payment solutions. The service improves cash flow by reducing overhead and speeding up collections, while offering a user-friendly tool for customers to pay online.
Our unique Islamic financing solutions and ecosystem of partnerships has helped make us a trusted partner for SMEs seeking holistic support. For example, we are providing Sharia-compliant microfinance solutions that cater for the needs of small and medium businesses. These products might use asset-based structures such as Murabaha (cost-plus financing).
We also recognise the importance of mentorship, by offering strategy, implementation, and operational advice, including sponsoring the vast majority of the fintech applicants to the Central Bank of Kuwait’s Regulatory Sandbox.
GF: Looking ahead, what are your priorities for evolving SME banking at Boubyan, and how do you envision your role in shaping the broader SME ecosystem in Kuwait and beyond?
AM: Our priority is to enhance the SME ecosystem by introducing innovative financial products, fostering entrepreneurship, and integrating more digital capabilities. We aim to shape the broader SME landscape in Kuwait by supporting sustainable growth, facilitating collaboration, and becoming a regional benchmark for SME banking excellence.
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