Banks in the CEE region are aggressively pursuing cost savings through digitalization, automation, and comprehensive mobile banking solutions. Three Georgian institutions stand out.
Bank of Georgia’s digital transformation has reaped over 30% cost savings, with over 90% of services now online, the bank reports. Its platform offers easy access, agility, reliability, and security, utilizing open-banking APIs, AI-driven SME loan approvals—35% processed in under a minute—advanced payment tools, comprehensive onboarding, and analytics. Rapid adoption, high client-satisfaction rates, and strong industry recognition have followed.
TBC Bank’s TBC Business unit reports achieving over 30% cost reduction through digitalization, primarily by automating tasks and streamlining processes, resulting in improved efficiency, faster operations, and new strategic investments. A comprehensive system with clear objectives, performance dashboards, and regular reviews monitors the success of digital transformation efforts.
Over 90% of TBC’s products and services are now accessible online, improving customer access and team productivity. The application seamlessly integrates with business workflows, supporting bulk payments, salary transfers, and complex approvals, while also offering secure features such as fingerprint authentication and instant balance updates. Seamless integration with web banking ensures cross-platform consistency.
An intuitive interface—the result of significant investment in user experience—enables businesses to manage roles and permissions from mobile devices. Client feedback shapes many features, making for a powerful business tool that empowers clients and has attracted widespread adoption.
Georgia’s Liberty Bank offers a mobile banking app for simplified, secure business finance management, including transaction tracking, fund transfers, bill payments, and account oversight. It also provides exclusive exchange rates and digital statements. Liberty’s digital corporate banking platform enhances working capital management through improved visibility, control, efficiency, automation, and real-time data.
Poland’s mBank focuses on fully digital corporate-client acquisition and onboarding, with 64 previously in-person processes now digitized for remote contract conclusion and onboarding. Aiming for a paperless organization, the bank emphasizes accessibility through a website that is compliant with Web Content Accessibility Guidelines (WCAG), and by continuously developing user-focused digital services, including remote account opening and digital applications for traditionally paper-based services.
