Global Finance has announced the Round One winners of the inaugural AI In Finance Awards – the first awards program recognizing the pivotal role of AI in the finance sector – in partnership with CGI, a global IT and business consulting firm and leading expert in responsible AI implementation
This press release covers the AI In Consumer Banking honorees for 2025 by country and region, as well as by country and regional sub-categories. A separate press release covering the AI In Corporate and Investment Banking winners is available on GFMag.com.
A full report on the AI In Finance Round One award winners will be published in the July/August print and digital editions, as well as online at GFMag.com.
Round One winners are eligible for consideration in Round Two. Round Two honorees, which include the overall Regional and Global winners, and the Global Sub-category winners will be revealed for the first time at Global Finance’s AI In Finance Awards Ceremony on October 7th at 8 Northumberland Avenue in London, along with the World’s Best Digital Banks and Innovators awards. A report on the Round Two winners will be published in the November print and digital editions, as well as online at GFMag.com.
“Global Finance is proud to announce the winners of the inaugural AI In Finance Awards. Our 38 year legacy of editorial integrity and accuracy, and 26 years of experience publishing the World’s Best Digital Bank Awards, make Global Finance uniquely qualified to present the first major awards program focusing on the role of AI in finance,” said Joseph Giarraputo, founder and editorial director of Global Finance. “AI in finance is still in its infancy, with enormous growth and unforeseen developments to come. Global Finance’s AI In Finance awards will support the development of AI in this sector and help shape its future.”
Winners were chosen from entries submitted by banks and were evaluated by a world-class panel of judges at CGI The editors of Global Finance were responsible for the final selection of all winners.
Only banks that entered the competition were considered for awards, and awards were only given in those categories, regions, countries, territories and districts in which there were entries.
The full list of Global Finance’s AI In Consumer Banking Round One 2025 winners by country and region, as well as by country and regional sub-categories, follows.
AI In Finance Awards 2025 – Consumer Banking – Sub-Category Winners By Country
| Brazil | Enhanced Customer Experience | Banco do Brasil |
| Personalized Financial Advice | Banco do Brasil | |
| Canada | Chatbots & Virtual Assistants | TD Bank |
| Fraud Detection/Prevention | TD Bank | |
| Georgia | Chatbots & Virtual Assistants | Bank of Georgia |
| Enhanced Customer Experience | Bank of Georgia | |
| Personalized Financial Advice | Bank of Georgia | |
| Private Banking | Bank of Georgia | |
| Fraud Detection/Prevention | Bank of Georgia | |
| Credit Assessment | Bank of Georgia | |
| Japan | Credit Assessment | Rakuten Bank |
| Jordan | Chatbots & Virtual Assistants | Arab Bank |
| Enhanced Customer Experience | Arab Bank | |
| Fraud Detection/Prevention | Arab Bank | |
| Credit Assessment | Arab Bank | |
| Mexico | Fraud Detection/Prevention | Banamex |
| Credit Assessment | Banamex | |
| Nigeria | Chatbots & Virtual Assistants | Wema Bank |
| Portugal | Chatbots & Virtual Assistants | Caixa Geral de Depósitos (CGD) |
| Qatar | Personalized Financial Advice | QIB |
| Singapore | Enhanced Customer Experience | DBS |
| Fraud Detection/Prevention | DBS | |
| South Africa | Enhanced Customer Experience | First National Bank |
| Fraud Detection/Prevention | First National Bank | |
| Spain | Chatbots & Virtual Assistants | CaixaBank |
| Risk Management | BBVA | |
| Taiwan | Fintech | CTBC |
| Turkey | Payments | AkBank |
| Chatbots & Virtual Assistants | IsBank | |
| United States | Chatbots & Virtual Assistants | Bank of America |
AI In Finance Awards 2025 – Consumer Banking – Sub-Category Winners By Region
| Africa | Chatbots & Virtual Assistants | Wema Bank |
| Enhanced Customer Experience | First National Bank | |
| Fraud Detection/Prevention | First National Bank | |
| Asia-Pacific | Enhanced Customer Experience | DBS |
| Fraud Detection/Prevention | DBS | |
| Credit Assessment | Rakuten Bank | |
| Fintech | CTBC | |
| Central & Eastern Europe | Chatbots & Virtual Assistants | Bank of Georgia |
| Enhanced Customer Experience | Bank of Georgia | |
| Personalized Financial Advice | Bank of Georgia | |
| Private Banking | Bank of Georgia | |
| Fraud Detection/Prevention | Bank of Georgia | |
| Credit Assessment | Bank of Georgia | |
| Latin America | Enhanced Customer Experience | Banco do Brasil |
| Personalized Financial Advice | Banco do Brasil | |
| Fraud Detection/Prevention | Banamex | |
| Credit Assessment | Banamex | |
| Middle East | Chatbots & Virtual Assistants | Arab Bank |
| Enhanced Customer Experience | Arab Bank | |
| Personalized Financial Advice | QIB | |
| Fraud Detection/Prevention | Arab Bank | |
| Credit Assessment | Arab Bank | |
| North America | Chatbots & Virtual Assistants | Bank of America |
| Fraud Detection/Prevention | TD Bank | |
| Western Europe | Payments | AkBank |
| Chatbots & Virtual Assistants | CaixaBank | |
| Risk Management | BBVA |
AI In Finance Awards 2025 – Consumer Banking – Best Banks By Country
| Brazil | Banco do Brasil |
| Canada | TD Bank |
| Georgia | Bank of Georgia |
| Japan | Rakuten Bank |
| Jordan | Arab Bank |
| Mexico | Banamex |
| Portugal | Caixa Geral de Depósitos (CGD) |
| Qatar | QIB |
| Singapore | DBS |
| South Africa | First National Bank |
| Spain | BBVA |
| Taiwan | CTBC |
| Turkey | AkBank |
| United States\ | Bank of America |
AI In Finance Awards 2025 – Consumer Banking – Best Banks By Region
| Africa | First National Bank |
| Asia-Pacific | DBS |
| Central & Eastern Europe | Bank of Georgia |
| Latin America | Banamex |
| Middle East | QIB |
| North America | TD Bank |
| Western Europe | AkBank |
Global Finance’s AI In Finance Awards Ceremony
On October 7, Global Finance will host the inaugural AI In Finance Awards Ceremony at 8 Northumberland Avenue in London. This signature event will also celebrate the Worlds Best Digital Banks and Innovators. For more information on the ceremony, contact Leonor da Cruz at leonor@gfinance.co.uk.
###
For editorial information, please contact Andrea Fiano, editor, afiano@gfmag.com
About Global Finance
Global Finance, founded in 1987, has a circulation of 50,000 and readers in 193 countries and territories. Global Finance’s audience includes senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions. Its website — GFMag.com — offers analysis and articles that are the legacy of 38 years of experience in international financial markets. Global Finance is headquartered in New York, with offices around the world. Global Finance regularly selects the top performers among banks and other providers of financial services. These awards have become a trusted standard of excellence for the global financial community.
Logo Use Rights
To obtain rights to use Global Finance’s Award Logos, please contact Chris Giarraputo at: chris@gfmag.com.
The unauthorized use of Global Finance Logos is strictly prohibited.
