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The future of banking is not only digital, it may be digital-only

Digitization didn’t just help banks transform; it pushed them to reimagine the business. With transactions migrating en masse to digital channels in the Covid pandemic, banks should not only speed up their transformation programs but also revisit the scope of their role in customers’ lives. Establishing digital-only proposition would set them up nicely for the digital age, at scale.

Editor's Letter

Two Decisions And A Duel

VOL. 38  NO. 8 The end of the summer in the Northern Hemisphere coincides this year with heightened expectations related...
Digital By Design
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Digital By Design

Digitizing more than 80% of its retail banking services proved a timely strategic move for Sberbank, Russia's largest bank. During the pandemic, customers could access most banking services while socially distancing and the bank launched new services quickly that helped customers facing financial hardship and uncertainty.
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