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Customer Centricity with a Modern Twist
Bank Millennium puts its customers’ needs at the forefront of its strategy.
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Welcome to The New Era of Democratized Banking
More than ever, power lies in the hands of the customer. Digitally savvy consumers are driving banking evolution, forcing banks to operate like technology companies in an age of neobanks and AI-based solutions. Ellis Wang, Head of Technology, Transformation, and Information at Mashreq Bank explains why it’s ‘do-or-die’ for legacy banks.
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Developing a Digital DNA
Digitalisation has become the cornerstone for financial services in any market but, in the race to digitise offering, many banks lack the speed, agility and creativity typically seen from fintechs. Sberbank has succeeded by making technology part of its DNA, said Kirill Tsarev, Deputy Chairman of Sberbank’s Executive Board.