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Customer-centric Approach – Retail Lending in the New Normal
In this article,RAJASHEKARA V. MAIYA Vice President and Head, Business Consulting Group, Infosys Finacle discusses the shifting focus in retail lending landscape, from a product-centric approach to customer-centric approach.
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Digital Banking Indispensable in Africa
Digital banking is essential for reaching Africa’s underbanked markets, says Commercial International Bank (CIB) Egypt’s Chief Operating Officer, Mohamed Sultan. He discusses the competitive advantage of its digital platform as it expands in Africa and explains how early digital adoption helped the bank thrive during the pandemic.
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Driving Customer-Centric Banking in Western Africa
Preparing to launch in Senegal, Ehouman KASSI, CEO of Bridge Bank Group Côte d’Ivoire (BBG CI), discusses the bank’s ambitious expansion strategy for Western Africa and maintaining its client-centric culture amidst reorganization and digital transformation.