World’s Best SME Banks 2025: Global, Country, and Territory Winners

When it comes to productivity, bigger is usually better. Small and midsize enterprises (SMEs) and micro, small and midsize enterprises (MSMEs) face a significant gap in value-added per worker compared to their larger peers.

Small-business productivity is half that of larger firms, the authors of a 2024 study by McKinsey Global Institute (MGI) found. In emerging markets, the average is 29%, or a 71% gap. Kenya has the widest gap of the 16 emerging economies studied, at 94%, while Brazil has the narrowest, at 46%. In advanced economies, the average productivity gap is 40%, with Poland showing a 50% gap and the UK 16%.

These differences in value-added represent serious money left on the table, considering that MSMEs represent 90% of businesses globally: approximately half of the private-sector value-added and nearly two-thirds of business employment. According to MGI, the actual productivity ratio versus the top quartile level averages 5% and 10% of GDP for advanced and emerging economies, respectively.

“It ranges from 2% in Israel and the UK, to 10% in Japan among advanced economies, and from 3% in Brazil to 15% in Indonesia and Kenya among the emerging economies,” the authors reported. “On a per business worker basis, the amount is meaningful, ranging from about $3,000 in Israel to $12,900 in Japan among advanced economies and from $3,200 in Mexico to $8,800 in Indonesia among emerging economies (all in purchasing power parity terms).”

Lack of access to finance drives much, but not all, of the productivity gap. A World Bank study estimates that MSMEs face $5.2 trillion in unmet finance needs, or 50% more than the current lending market for such businesses.

When MSMEs seek help to improve productivity, they can turn to governments, business partners, and financial institutions, each providing unique offerings.

Governments can assist with public financing programs and fund core infrastructure development, but poor management and oversight have often blunted their success.

“For decades, governments in emerging market and developing economies have implemented programs to improve SME access to finance, often at a large budget cost. Yet, the SME financing gap remains large, especially in the least developed countries, and public budgets are tight,” Jean Pesme, global director of the World Bank’s Finance, Competitiveness, and Innovation Global Practice, noted in a 2024 research report. He suggests governments adopt “a more evidence-driven approach for the design and implementation of support to ensure it reaches the SMEs facing the most critical financial constraints.”

On the other hand, the productivity gap can be bridged in part by creating an economic fabric in which larger and smaller companies work together, argues Olivia White, a senior partner at McKinsey and director of MGI. “That, in fact, boosts productivity both of the smaller firms and the larger ones,” she says.

The MGI study cited DuPont leveraging a banking relationship to secure working capital credit for its MSME suppliers in rural areas, strengthening its supply chain and increasing sales.

But not all help needs to be financial. The MGI report cites automotive MSMEs, which have “gained operational proficiency through systematic interactions with productive original equipment manufacturers, and small software developers [that] have benefited from talent and capital ecosystems seeded by larger companies.”

Financial institutions have historically been a two-edged sword for MSMEs, but that is changing. Banks fund MSMEs, but since the latter have less capital and security than larger players, they face more rigid credit-scoring models that slow account opening and lending.

Banks have adopted innovative underwriting approaches, however, that incorporate additional alternative credit data to deliver affordable credit. MSMEs have responded positively to these new offerings. An Experian survey found that 70% of small businesses are willing to furnish such data if it means a better chance to obtain credit or reduce their borrowing rate. Banks are also investigating how they might act as matchmakers between their MSME and larger clients.

“Financial institutions often own the most important connective links between smaller and larger firms, the payment rails,” says MGI’s White. “One of the major ways that small and large firms interact is one does something for the other, and there needs to be a payment. By maintaining those rails, banks make it easier for the smaller and larger firms to interact.”

Nevertheless, it is early days for providing such services, she adds. More financial institutions are talking about being matchmakers, and many are experimenting with platform mechanisms that could facilitate client-to-client connections. But there is more development work to be done before these platforms can scale.

“I suspect it’s just going to depend a lot on the market and who sees that business opportunity,” says White.    —Robert Daly

With input from industry analysts, corporate executives, and technology experts, the editors of Global Finance selected the World’s Best SME Banks 2025 winners based on objective and subjective factors. The editors consulted entries submitted by the banks as well as the results of independent research. Entries were not required.

Judges considered performance from April 1, 2023, to March 31, 2024. Global Finance then applied a proprietary algorithm to shorten the list of contenders and arrive at a numerical score of up to 100. The algorithm weights a range of criteria for relative importance, including knowledge of SME markets and their needs, breadth of products and services, market standing and innovation.

Once the judges narrowed the field, they applied the final criteria, including scope of global, regional, and local coverage, size and experience of staff, customer service, risk management, range of products and services, execution skills, and use of technology. In the case of a tie, the judges assign somewhat greater weight to local providers rather than global institutions. The panel also tends to favor private-sector banks over government-owned institutions. The winners are those banks and providers that best serve SMEs’ specialized needs.

Three times, it is a charm for Brazilian digital bank BTG Pactual, which took home the Best SME Bank Award for Brazil, Latin America, and the world. Having opened for business in 2019, it continues to increase its SME credit book, which grew 52% year-over-year to reach 22.1 billion reais (approximately $3.9 billion) in the first quarter of 2024. Nearly 40% of its lending portfolio—R$8.9 billion—was eligible for the bank’s Sustainable Financing Framework.

To support its agribusiness clients, BTG Pactual Empresas has introduced a variety of credit offerings, including real estate financing, invoice discounting, direct energy negotiations, and credit lines for clean energy and agribusiness supplies, equipment and facilities. And it has partnered with Latin American enterprise resource planning vendor Senior Sistemas to develop digital financial products and services for the latter’s systems.