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More than ever, power lies in the hands of the customer. Digitally savvy consumers are driving banking evolution, forcing banks to operate like technology companies in an age of neobanks and AI-based solutions. Ellis Wang, Head of Technology, Transformation, and Information at ‎Mashreq Bank explains why it’s ‘do-or-die’ for legacy banks.

Digitalisation has become the cornerstone for financial services in any market but, in the race to digitise offering, many banks lack the speed, agility and creativity typically seen from fintechs. Sberbank has succeeded by making technology part of its DNA, said Kirill Tsarev, Deputy Chairman of Sberbank’s Executive Board.

For centuries, the small European country of Georgia has been a strategic hub between East and West, going back to the famed Silk Road trading route. Today, Georgia consistently ranks as one of the most business-friendly countries in the world, attracting companies in diverse industries, including electronics, automotive and airplane parts manufacturing, IT and business process outsourcing.

Transitioning from traditional relationship management to a world of Lending On Demand

Sanat Rao, Global head and Chief Business Officer, Infosys Finacle, speaks about how banks need to lead with a purpose-driven approach to thrive in the post-pandemic world and bring better value to the communities they serve.

Following the COVID-19 pandemic, treasurers today face greater pressures than before.

Banks are experiencing faster growth by collaborating with tech partners to build new revenue streams and create a unified customer experience.

Rajashekhara V Maiya, Global head of Business Consulting and Product Strategy for Infosys Finacle, discusses fivetrends affecting banks and financial service providers.