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Customer-Centric Banking: The Need is Imperative and Immediate

For the longest time, the branch was the undisputed center of the banking universe and everything revolved around it. In the last 20 years, banking transactions have moved from 50% in-branch to 95% digital self-service channels with customer experience at its center.
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Risk Rewards Diversification

Adel A. El-Labban, Group CEO & MD of Ahli United Bank B.S.C., discusses how strategic geographic diversification and anticipation of changing market demand were key to the bank’s resilient pandemic performance.
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A Purpose-Driven Banking For The Post Pandemic World

Sanat Rao, Global head and Chief Business Officer, Infosys Finacle, speaks about how banks need to lead with a purpose-driven approach to thrive in the post-pandemic world and bring better value to the communities they serve.
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Banking Business Trends 2021

Rajashekhara V Maiya, Global head of Business Consulting and Product Strategy for Infosys Finacle, discusses fivetrends affecting banks and financial service providers.
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Beyond Digital Transformation

One of Russia’s top providers of digital corporate banking solutions, Sberbank created a comprehensive business banking ecosystem driven by AI and big data. Anna Loevskaya, Sberbank’s Director of Digital Corporate Banking,discusses the bank’s strategy for rising digital demand, self-service digital UX, and omnichannel integration, and how Russia’s largest bank is fast becoming one of its leading tech innovators.
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Request to Pay Revolutionizes Real-Time Payments

The global payment landscape is experiencing a revolution with the introduction of real-time banking, the rise of digitalisation and new customer expectations. The new Request to Pay messaging service will transform the payments industry and increase usage of real-time payments, offering greater speed, flexibility and control and enhancing the payee and payer relationship.
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CIB Egypt: Calm at the Center of the Storm

As the COVID-19 crisis emerged, CIB Egypt was ready with a comprehensive pandemic strategy to ensure business sustainability and protect the health and safety of its staff, customers, & community.Mr.Hussein Abaza, Chief Executive Officer and Board Member ofCIB Egypt, explains how vision, resilience & innovation made it a model for how to live and work safely in the pandemic.