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Customer-centric Approach – Retail Lending in the New Normal

In this article,RAJASHEKARA V. MAIYA Vice President and Head, Business Consulting Group, Infosys Finacle discusses the shifting focus in retail lending landscape, from a product-centric approach to customer-centric approach.

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Digital Banking Indispensable in Africa

Digital banking is essential for reaching Africa’s underbanked markets, says Commercial International Bank (CIB) Egypt’s Chief Operating Officer, Mohamed Sultan. He discusses the competitive advantage of its digital platform as it expands in Africa and explains how early digital adoption helped the bank thrive during the pandemic.

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Driving Customer-Centric Banking in Western Africa

Preparing to launch in Senegal, Ehouman KASSI, CEO of Bridge Bank Group Côte d’Ivoire (BBG CI), discusses the bank’s ambitious expansion strategy for Western Africa and maintaining its client-centric culture amidst reorganization and digital transformation.

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Powering New Banking Business Models with Open Banking Platforms

While the concept of Open Banking has been around for some years, the industry mostly espoused it for the sake of regulatory compliance.

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Customer Centricity with a Modern Twist

Bank Millennium puts its customers’ needs at the forefront of its strategy.

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Welcome to The New Era of Democratized Banking

More than ever, power lies in the hands of the customer. Digitally savvy consumers are driving banking evolution, forcing banks to operate like technology companies in an age of neobanks and AI-based solutions. Ellis Wang, Head of Technology, Transformation, and Information at ‎Mashreq Bank explains why it’s ‘do-or-die’ for legacy banks.

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Developing a Digital DNA

Digitalisation has become the cornerstone for financial services in any market but, in the race to digitise offering, many banks lack the speed, agility and creativity typically seen from fintechs. Sberbank has succeeded by making technology part of its DNA, said Kirill Tsarev, Deputy Chairman of Sberbank’s Executive Board.

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Georgia – Strategic Hub for Business & Investment

For centuries, the small European country of Georgia has been a strategic hub between East and West, going back to the famed Silk Road trading route. Today, Georgia consistently ranks as one of the most business-friendly countries in the world, attracting companies in diverse industries, including electronics, automotive and airplane parts manufacturing, IT and business process outsourcing.

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Transform Into a Platform Player

Transitioning from traditional relationship management to a world of Lending On Demand

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Redefining Trade Finance

Widespread supply chain disruption during the pandemic put a spotlight on outdated trade finance processes. Now, corporates focused on digital transformation are redefining the financial supply chain as a resilient trade ecosystem, according to Sriram Muthukrishnan, Group Head of Trade Product Management, at DBS.

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Customer-Centric Banking: The Need is Imperative and Immediate

For the longest time, the branch was the undisputed center of the banking universe and everything revolved around it. In the last 20 years, banking transactions have moved from 50% in-branch to 95% digital self-service channels with customer experience at its center.

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Risk Rewards Diversification

Adel A. El-Labban, Group CEO & MD of Ahli United Bank B.S.C., discusses how strategic geographic diversification and anticipation of changing market demand were key to the bank’s resilient pandemic performance.